Returns + Exchanges


RETURN POLICY 

We hope that you are always satisfied with your Lex and Sullivan purchase! If you aren’t, you have 7 days to return the product for a refund to us. Please note: There will be a $5 restocking fee applied to each item.  

FAQ:

HOW LONG DO I HAVE TO RETURN AN ITEM:                                     You have seven days from receipt of item to request a return. 

WHAT ITEMS CAN BE RETURNED:                                                         To be eligIble for a return, all items must have their original tags attached and must be unwashed, unworn, and in their original condition. They must not be listed on the  NO RETURNS list (see below). 

WHAT ITEMS CANNOT BE RETURNED:                                                   The following items are FINAL SALE ONLY and cannot be returned:

  • Items purchased with a discount code of 30% or more
  • All sale items
  • All items twenty dollars + under
  • Bralettes + body suits 

WHAT IF I RECEIVE A DAMAGED ITEM OR THE WRONG ITEM:   Please inspect your order immediately upon receipt.   If you believe you have received DEFECTIVE merchandise or the wrong item, you must contact us within 3 days of receipt for a full refund or exchange. 

DO YOU SEND RETURN LABELS:                                                          We do not send return labels.  Customer pays for return shipping and may choose shipping carrier of choice.  

HOW DO I BEGIN MY RETURN:                                                               To begin your return please click on this link and follow instructions. 

WHAT HAPPENS ONCE MY ITEM IS APPROVED:                              Once your return is approved, please package your items that you are returning with the original packing slip and ship to the address below (customer is responsible for paying return shipping costs) within 2 days of approval. Items not sent back within that time may not be accepted once received. Once delivered to our headquarters, returns will be processed within 2 business days. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

WHERE DO I SEND MY RETURNS:                                                       

Please send all exchanges back to:
Lex and Sullivan                                                                                          

Attn: Returns                                                                                                   

PO Box 907                                                                                  

  Mattapoisett, MA 02739

I HAVE MORE QUESTIONS, HOW DO I CONTACT YOU:                         

If you have any questions please do not hesitate to reach out to us via email: lexandsullivan@gmail.com